Non-Technical Guide

A central part of your work is to be able to introduce a GAP Assessment in a way that creates curiosity and understanding with the customer. In the guide, you learn how to pitch the Assessment concept so the customer can quickly see the value. You get insight into how to talk about the purpose and effect without going into technical details, and you learn how to avoid the terms that typically create misunderstandings and resistance.

When an Assessment is completed, you need to be able to review the results together with the customer. You therefore get a simple and effective way to understand and communicate the insights so you can hold strong dialogues, even if you don't work in the platform yourself. The guide helps you structure the conversation, focus on what's most important and translate data into concrete next steps. This enables you to deliver valuable conversations that both promote collaboration and strengthen the relationship.

INVOLV3 gives you access to a deeper understanding of the customer's organization than you can normally achieve through meetings alone. The guide shows you how to use this insight actively in your sales and advisory work. You become better at supporting your recommendations, adapting your solutions and creating alignment between the people who need to make decisions at the customer.